Shipping policy

Effective Date: [Insert Date]
This Shipping Policy applies to all orders placed on the Mave website.

1. Order Processing

  • Orders are processed within 1-2 business days of payment confirmation (excluding Sundays & public holidays).

  • For customised or made-to-order jewellery, processing may take up to 3 business days.

  • Once the order is dispatched, you will receive an email/SMS with the tracking number.

2. Shipping Regions & Delivery Times

  • Domestic (India): We ship to all states in India from our base in Patiala, Punjab.

    • Typical delivery time after dispatch: 3-7 business days depending on the destination.

    • Remote or very rural locations may take longer.

  • Please note: Delivery time is estimated from the date of dispatch, not payment.

3. Shipping Charges

  • Standard shipping charges apply per order (or a flat rate) — please specify the exact rate when live.

  • Optional: Free shipping for orders above a certain minimum cart value (you may choose, e.g., “Free shipping for orders above ₹[XXXX]”).

  • Any customs, duties or import charges for international orders (if you allow them) must be borne by the customer.

4. Shipping Methods & Carriers

  • We partner with trusted courier services (for example: DTDC, Blue Dart, etc.) to deliver your orders safely.

  • You will receive tracking information once your package is handed over to the courier.

  • Please ensure the shipping address is correct when placing the order. We cannot change the address after dispatch without additional charges.

5. Packaging & Safety

  • All jewellery pieces are carefully packed to avoid damage in transit.

  • We recommend verifying the package and contents at the time of delivery (signature required where applicable).

6. Lost, Damaged or Delayed Shipments

  • If your order is delayed beyond the estimated delivery time, please contact us via email at Mavepunjab@gmail.com or phone 8264309436, quoting your order number and tracking number.

  • In the case of damage or missing items, please retain the packaging and photos of the items and notify us within 48 hours of delivery. We will investigate with the courier and resolve it as per our policy.

7. Address Changes & Returns

  • If you wish to change your shipping address after placing an order, contact us immediately. If the order is not yet dispatched, we will attempt to update; if already in transit, additional fees may apply.

  • Orders returned due to “wrong address / unclaimed / no one at address” will incur the original shipping charge, and resend may require payment of re-shipping cost.

8. International Shipping (if applicable)

  • If you ship internationally, clearly state shipping charges, estimated delivery time (which may be longer), and any applicable import duties/customs.

  • The customer is responsible for any additional charges related to customs or duties in their country.

9. Policy Changes

  • Mave reserves the right to modify this Shipping Policy at any time. Any changes will be posted on our website with an updated “Effective Date”.

10. Contact Us

If you have any questions about this Shipping Policy, please contact us:

  • Phone: 8264309436

  • Email: Mavepunjab@gmail.com

  • Address: Village-Birdwal, Teh-Nabha, Patiala, Punjab, India.